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Sr. Account Manager

Job Snapshot

  • Category: Automotive, Information Technology, Training
  • Location: Indianapolis, IN
  • Employee Type: Full-Time

Description

Opportunity Alert!   Dominion Dealer Solutions seeks a Sr. Account Manager to support customer retention and renewal efforts by delivering best practice and process improvement strategies to Autobase Customers.| Dominion Dealer Solutions (“DDS”) www.drivedominion.com, a division of Dominion Enterprises www.dominionenterprises.com, enables car dealers to attract and retain customers for life | Join Us. Achieve. Be Recognized.

Your Opportunity

  • Work with designated territory of customers to analyze existing business processes around their usage of Autobase CRM
  • Formulate methodologies and industry best practice solutions and transfer those into a deliverable, measurable action plan
  • Create and deliver high impact meetings and presentations to key dealership personnel
  • Build deep relationships with dealership employees at all levels
  • Manage escalation of issues and follow thru to ensure issues are remedied
  • Provide detailed meeting recaps and documentation on follow up items
  • Support renewal efforts via presenting and obtaining renewal contracts
  • Recommend and sell additional products and services based on dealer needs
  • Seek out and maintain an expert level of knowledge on the Autobase CRM product as well as a good level of knowledge on all Dominion Dealer Solutions products and services.  


Requirements

Contribute Your Knowledge and Skills

  • Minimum of 2 years employment at Autobase in a customer facing role or 3 years experience in an automotive retail environment or as an automotive vendor
  • Demonstrate previous experience working with high level dealership personnel
  • Determined and focused on customer satisfaction and the ability to overcome issues
  • Working knowledge of dealership processes and an ability to create, train and implement best practices around Autobase usage
  • Knowledge or ability to learn the Autobase at an expert level
  • Ability to develop and perform consultative sessions based on needs discovery with client
  • Experience with Automotive CRM
  • Experience in creating and delivering high impact, face-to-face presentations as well as web meetings with business owners
  • Excellent communication, organization, multi-tasking and planning skills
  • Previous experience utilizing PowerPoint and Excel is required
  • Ability to work independently and in team environments
  • Previous sales or experience supporting a territory of customers is a plus
  • Ability to travel up to 50% is required

About Dominion Dealer Solutions

Dominion Dealer Solutions improves dealers' lives by developing advanced technologies including: reputation and social media management, responsive websites, digital advertising, SEO, SEM, multi-channel marketing, and custom market reports. Coupled with award-winning lead management, inventory merchandising, equity mining, customer relationship (CRM) and dealer management (DMS) solutions, Dominion redefines automotive retail by delivering first-class customer experiences for today's automotive dealerships. Based in Norfolk, Virginia, every OEM and over 10,000 U.S. dealers depend on Dominion's foundation of innovation, integrity, excellence and teamwork to provide them with results at every turn. For more information, visit our website, like us on Facebook, Pinterest or YouTube, or follow us on Twitter.

About Dominion Enterprises:

Dominion Enterprises is a leading online marketing and software services company offering client solutions across multiple targeted business verticals.  Our widely recognized B2C web and mobile portals, including ForRent.com, Homes.com, CycleTrader.com and BoatTrader.com, generate nearly 30 million unique visits monthly. Our B2B cloud SaaS solutions directly support clients in establishing their online and mobile brands, generating leads, and managing customer relationships.  Dominion Enterprises has more than 40 businesses and 3,000 employees in our Norfolk, Va. home office, across the U.S., and internationally. We offer challenge and opportunity, competitive earnings and a comprehensive benefits package that includes a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Dominion is a drug-testing employer