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Customer Service Representative

Job Snapshot

  • Category: Customer Service, Entry Level
  • Location: San Antonio, TX
  • Employee Type: Full-Time

Description

Founded in 1982 as For Rent Magazine®, ForRent.com™ is headquartered in Norfolk, Virginia, and provides property managers and owners with diverse marketing and advertising products, services and education. These products are easy to use, easy to understand, and designed with renters in mind. For apartment shoppers, ForRent.com provides robust community listings in a multitude of media, including social, online, mobile, video and an extensive distribution network.  ForRent.com operates four websites: ForRent.com, AFTER55.com™, CorporateHousing.com®, and ForRentUniversity.com™. Additionally, ForRent.com listings receive exclusive distribution to Homes.com® Rentals. Visit ForRent.com for more information, or visit us on Facebook, Twitter, Google+, YouTube and LinkedIn.

 Opportunity Alert! Customer Service Representative, Advertising-Marketing | San Antonio, TX area | ForRent.com, a division of Dominion Enterprises, is the nation’s leading apartment website and magazine servicing the multi-family industry | If you are energized by a fast-paced and competitive environment, and you desire to make a major impact on growing revenue and market share for your customer and us, consider this rewarding customer service opportunity | Join Us. Achieve. Be Recognized.


Requirements

Your Opportunity

  • Update/Audit listings – when needed quickly for any of the AEs in the region
  • Order Guest Cards/Business cards at GSM request
  • Print Media Kits for San Antonio
  • Send/Print Welcome Kits for all markets – FRDot does not provide for previous advertisers
  • Prepare ISO’s for Social - all markets
  • Troubleshoot and assist client with log in and management console use, San Antonio (can assist in other markets, but need to consider adding SA phone numellber to AE business cards)
  • Provide Current ILS Reports for San Antonio, Gulf Coast and Austin
  • Manage Billing/SF changes for San Antonio, Dallas and Gulf Coast – change of ownership/management/AE changes, etc
  • Prepare Renewal packets and Management Reviews upon request – all markets
  • Manage/Order Photography for Dallas, Houston
  • Provide Salesforce reports monthly to all GSMs after billing close – 90 day renewal, 60 day contacts, TFBs, prospect, current revenue reports by management, etc.
  • Process invoices for payment for Dallas, Gulf Coast and San Antonio
  • Prepare and send out Comp reports at AE request – all markets
  • Set up training appointments and assist AE when needed, San Antonio
  • Prepare Competitive Proposals for AEs, all markets
  • Assist in dropping off/mailing guest cards, traffic logs, banners to customers as needed, San Antonio
  • Set up and update Group Users for management companies
  • Assist with Rent Roll Audits, all markets
  • Printing leads reports for San Antonio
  • Set up/Order breakfast/lunch for management presentations – all markets
  • Manage and correct weekly Incorrect Email reports
  • Special projects as they arise – for example cover photos, as they occur

Dominion Enterprises is a leading online marketing and software services company offering client solutions across multiple targeted business verticals.  Our widely recognized B2C web and mobile portals, including ForRent.com, Homes.com, and CycleTrader.com, generate nearly 30 million unique visits monthly. Our B2B cloud SaaS solutions directly support clients in establishing their online and mobile brands, generating leads, and managing customer relationships.  Dominion Enterprises has more than 40 businesses and 3,000 employees in our Norfolk, Va. home office, and across the U.S. We offer a dynamic environment, excellent growth opportunities, competitive earnings and a comprehensive benefits package that includes a generous 401(k). Dominion Enterprises is an equal opportunity employer and supports a diverse workforce. Dominion is a drug-testing employer.